Where is Wisewizz Hosting
and its Servers located?
How long has Wisewizz
Hosting been in business?
If the Servers are in
Miami, is my business at risk from a hurricane?
What uptime I can
expect and is there any service guarantee?
HOSTING FEATURES
Can I host
more than one independent website?
What is Trial Hosting?
What are the different
methods I can pay through?
How long does it take for
my account to be activated?
For Hosting my site with
Wisewizz Hosting, am I required to transfer my domain to Wisewizz
Hosting?
Can I test my website
before changing Domain Name Server (DNS) setting to Wisewizz Hosting?
What is Summary Disk Space?
How much Mail Box and SQL
Quota do I get in each Hosting Plan?
How can I send/receive
and view my e-mail?
Can I get additional FTP
accounts with my Hosting Plan?
If my database or websites
files get corrupt, can you restore it from a backup?
After I sign-up, can I
change my billing period and is there any discount?
How can I buy more add-ons
once I've signed up for my account?
If my business expands can I
upgrade automatically to a higher Hosting Plan?
Can I customize the available
Chat/Guestbook/Forum scripts
What is HSphere?
How do I cancel my Account?
Where is Wisewizz Hosting and its Servers located?
Wisewizz Hosting is based in
Tofield, Alberta , Canada. All support, sales and
technical operations take place from our office in
Tofield, Alberta , Canada. However,
Wisewizz Hosting's servers are physically located in a state-of-the-art
datacenter at
Miami, Florida (USA).
We are physically connected by 3, tier-1 providers. We
also have a local office in Miami where our US technicians operate from.
We are staffed 24x7x365.
How long has Wisewizz Hosting been in business?
Wisewizz Hosting made its beginning in December 2002. Since then, we
have seen rapid growth and have been recognized by our customers for
excellent customer service and system reliability. We attribute our
success to our highly qualified team of administrators and our
state-of-the-art software and equipment.
Since Wisewizz Hosting servers are located in
Miami, is my business at risk due to a Hurricane?
Our servers are located at the
Nap of the
Americas which is one of the most impressive datacenters in the
world. With 750,000 sqft of datacenter space, it has everything
necessary to withstand the worst hurricanes possible. No windows, 12
million pounds of concrete and steel ballast on the roof alone, a record
100,000 square foot PSI beam and concrete slab was poured as its
foundation, is located outside the 100 year flood zone and, of course,
is able to withstand a Category 5 Hurricane. In case of massive power
outages, there are 6 massive generators in the upper corners of the
building with almost 200,000 gallons of diesel fuel storage! The roof
slope is designed to aid in drainage of floodwater in excess of 100-year
storm intensity assisted by 18 rooftop drains. All equipment is located
on the 2nd floor and up which is 32 feet above sea level (ground floor
is already 14 feet above sea level). Also don't forget Miami's college
football team is called the Hurricanes. We are, unfortunately, used to
them and the region has been built to withstand them. We don't have the
same levee structure as other cities and we've been through category 5
storms before.
What uptime I can expect and is there any service guarantee?
Wisewizz Hosting guarantees 99.9% uptime. Uptime is covered under our
Service Level Guarantee (SLA).
Can I host more than one independent website?
Yes depending on the hosting plan i.e. Silver Plan allows you to host 2
websites. Higher plans allow more websites. All these websites are
managed using one Hosting Control Panel (CP). CP allows you to create
multiple mailboxes for each of these websites and enable spam and
anti-virus feature individually. CP also allows you to activate various
features for each of these websites. The control panel can have only one
user.
What is Trial Hosting?
Trial Hosting allows you to try our hosting services without actually
paying anything. When you sign-up for Trial Hosting your credit card
details are not asked. The trial period lasts for 7 days. After 7 days,
unless you convert to Pay Mode, your account will get automatically
suspended. When you switch to Pay Mode, system will charge you from the
date you signed up for trial hosting. It should be noted that all Trial
accounts are activated instantly but reviewed post-activation. Therefore
if you are planning to SPAM or abuse the system by signing up
repeatedly, that will not work. To ensure your trial account is remains
activate, please fill out your complete contact details as well as
e-mail address accurately.
What are the different methods I can pay through?
Customers may pay by us by Credit Card, PayPal, Check or Wire Transfer.
By Credit Card, we accept Visa, MasterCard, American Express and
Discover. For Check and Wire Transfer payment options, please contact
sales@Wisewizz.com
How long does it take for my account to be activated?
For payments made by credit card, accounts are activated instantly. For
all other payment methods, it may take up to 12 hours after the payment
is made
For Hosting my site with Wisewizz Hosting, am I required to
transfer my domain to Wisewizz Hosting?
No, you are not required to transfer your domain to us. You need to just
change the Domain Name Servers (DNS) setting with your current domain
registrar. Wisewizz Hosting DNS information is emailed to you when you
add a domain during sign-up
Can I test my website before changing name servers to Wisewizz
Hosting?
Yes, for each domain you add to the control panel, you'll be given an
Instant Access domain alias through which you may test your site before
its actually resolving.
What is Summary Disk Space?
Summary Disk Space is the total amount of space you can use across our
servers. It is inclusive of web space (for your website files), mail
space and database space. This space is based on average usage and not
allocation. Every 24 hours, our system calculates how much total data
you are storing on our servers (web + e-mail + database). At the end of
a 30 day month, it would have 30 readings. The average of these 30
readings would be taken and that would be your actual summary disk space
usage for that month.
How much Mail Box and SQL Quota do I get in each Hosting Plan?
You can use as much SQL space and e-mail space as you want under your
total Summary Disk Space. This means if you want to use 100MB for a SQL
Server 2000 database, you can as long as you use only 100MB for web
space and e-mail A major concern from our customers has been how much
e-mail space they will use if they are heavy e-mail user. The response
in most cases is under 1MB. This is because the system is based on the
average utilization of your mail box on our servers. So if you download
your e-mail frequently, you e-mail usage will be next to nil.
Can I get additional FTP accounts with my hosting package?
Yes, under Linux you can create ftp-sub accounts in the Control Panel
for free. Under Windows, you must request us to do so manually by
emailing our Support Team. Such requests will be done for free.
If my database or websites files get corrupt, can you restore it
from a backup?
Yes, we will do so for free.
After I sign-up, can I change my billing
period and is there any discount?
From within your Hosting Control Panel you can change your billing
period between 1-month, 6-month or 1-year any time. You can pay balance
amount from Billing Profile in Billing section of your Hosting Control
Panel. Also you can view online invoices in Billing section for details
of credits and debits made to your account. Unfortunately, we do not
offer discounts for paying in advance but that does save you from paying
repeatedly
How can I buy more add-ons once I've signed up for my account?
You can buy any sort of add-on, whether its a resource or a feature from
within your Control Panel. If you want more disk space, you can click
"Change" in front of the disk space indicator and increase your amount
to the desired level. Similarly you can buy IPs, cold fusion accounts,
etc.
If my business expands can I upgrade
automatically to a higher Hosting Plan?
From within your Hosting Control Panel, you can easily change your
Hosting Plan. There is no fee and you can change any time. When you
change, system credits payment you made for a billing period beyond
change date. It then charges your account for new plan fee starting from
change date. You can even upgrade from a shared plan to a reseller plan
but this would be more complicated. To do so, you'd first have to signup
for a reseller account and once you have set it up, request your shared
account to be transferred under it
Can I customize the available Chat/Guestbook/Forum scripts?
Yes, you can.
What is HSphere?
HSphere is Control Panel software developed by Positive Software, Inc.
We use their software to efficiently manage our servers and give our
customers absolute control over their hosting.
How do I cancel my Account?
Simply fill out this form.
